Cypress Ridge Life & Health Insurance opened its doors in 2011 with a single license, a shared desk, and one conviction: people in Central Florida deserved an insurance agent who would still answer the phone three years after the policy was written. Fourteen years later, that is still how we operate. Owner Marcus D. Whitfield is a Florida-licensed Life & Health Agent and still writes policies personally every week — he has not moved into a purely managerial role, and he has no plans to.
Today the agency is nine licensed agents and two client-service coordinators working from 1214 E. Robinson Street, Suite 210, in downtown Orlando. We are licensed in Florida only, operating under Florida Department of Financial Services Life & Health Agent License #W284917, and every Medicare-writing agent on staff completes AHIP Medicare certification plus annual Fraud, Waste & Abuse training. Our team is ACA Marketplace certified through HealthCare.gov each plan year, background-checked, bonded and covered by errors-and-omissions insurance.
Our mission is straightforward: help Orlando households and small businesses find coverage they understand and can actually afford, and then stay in the relationship. That is why we offer free annual coverage reviews to every client, why we honor a 30-day policy review guarantee, and why our agents file claims alongside you rather than handing you a phone number. Over 5,000 clients later, more than half of our new business comes from referrals — the clearest proof that the model works.
We are also deliberately part of this community. Cypress Ridge participates in the Orlando Heart Walk, volunteers with Second Harvest Food Bank of Central Florida, and teaches financial literacy workshops through the Hispanic Chamber of Commerce of Metro Orlando. We host free Medicare Turning-65 workshops twice a month at our East Orlando and Kissimmee locations, and we publish plain-language guides so Orlando residents can make decisions without a sales pitch in their ear.
Our values come down to four things: independence (we work for you, not a carrier), transparency (upfront numbers, no hidden fees), patience (no decision is required on the first call), and presence (a real local agent who shows up at your kitchen table when it matters).
Learn more on our about page, browse our full list of life and health products, or schedule a no-obligation conversation through our contact page.